Resolving issues or concerns

Providing resolutions through communication and clarification

We’re committed to helping you meet your financial goals, and we work hard to maintain strong relationships with all our clients. This means we’ll work as quickly as possible to resolve any issues or concerns you may have.

Always check your account statements and confirmations to see if your transactions were processed according to your instructions — the right investments in the right amounts. Also look for fees that you don’t understand.

If you see incorrect information on your account statements or confirmations, or if you have any other issues, you may take the following steps:

  1. Contact your financial advisor right away. If you don’t have a financial advisor, contact Customer Service at 800.862.7919. Most issues are addressed by speaking with a financial advisor or a Customer Service associate.
  2. Contact your financial advisor’s branch office and ask to speak to the registered principal.
  3. If the issue is not addressed to your satisfaction, please contact the Ameriprise Financial Compliance Department at 866.738.5934 or at the address noted below with your concerns:
  • Ameriprise Financial
    2923 Ameriprise Financial Center, Routing: S13/2923
    Minneapolis, MN 55474
  • Any oral communications should be reconfirmed in writing to further protect your rights, including rights under the Securities Investor Protection Act (SIPA).
  1. If you’re unsatisfied with our response to your concerns, you may contact your state securities and/or insurance regulator or FINRA at FINRA.org.

At Ameriprise Financial, we want our clients to be clear on how we do business. We're committed to helping you feel more confident about your financial future and will ensure you have clarity around all aspects of how we work together. Please contact your financial advisor or us with any questions you may have. We're delighted to have you as part of our Ameriprise Financial family.