Ameriprise Financial Online Security Guarantee

Your Role: Partnering for Security

Online security is a partnership. By following these simple steps, you’ll help safeguard your information and ensure you’re covered by our guarantee:

• Review your account statements and transactions promptly—whether by e-delivery, mail, or from your advisor.
• If you spot any unauthorized activity, notify us within 60 days after we made available to you the account statement showing that activity by calling 1.800.862.7919 and asking for client web support.
• Cooperate fully with us in investigating and prosecuting any incidents— this may include filing a police report, completing a notarized affidavit, and/or permitting access to your computer and/or mobile device(s) for us to effectively investigate fraudulent activity, Your partnership helps us resolve issues quickly.
• Create a unique User ID and password—never share these or your related account information with anyone.

Your Commitment: Follow Cybersecurity Best Practices

You may also wish to take the following actions to help protect your personal information and online account(s): 

Use ameriprise.com or the Ameriprise Financial app

• Always access your accounts by logging in to www.ameriprise.com or the Ameriprise Financial app.

• If you haven’t registered for online access yet, our FAQ provides easy instructions to help you get set up quickly and securely.

• Download our app; its available for iOS or Android devices.

Safeguard your account information  

• Make sure your User ID and password are unique to ameriprise.com, and avoid storing them in your browser unless you are using a personal or recognized device.

• Enable multi-factor authentication for an extra layer of protection. As an Ameriprise client, using multi-factor authentication is now required to access your online accounts. Learn more about the methods you have available to you.

• Change your password regularly, using a strong combination of letters, numbers and special characters.
• Activate alerts to stay informed about changes to your account.

Use secure communication

• Never send personal or financial information via regular email. Instead, use our secure Documents to upload files or Message Center to communicate safely with your advisor.

• We send you client security and service emails to keep you informed of security best practices and details on account activity. To help ensure you receive emails from Ameriprise Financial take these steps to add our email address to your safe sender list.

Confirm wire instructions by phone or in person

• Always confirm wire instructions verbally or in person with your advisor. Don’t rely on an email or letter, even if it appears to be legitimate.

Be wary of phishing attempts

• Ameriprise will never contact you by phone, email or text to ask you to verify personal information.

• If you receive a suspicious request, don’t respond, and never click on links or open attachments from unknown sources.
• To get better at recognizing these types of scams, learn how to spot phishing attempts.

Protect your computer and mobile devices

• Keep your devices updated with the latest software and security features, including anti-spyware, antivirus, and firewalls.

Understand the risk of aggregators

• While information aggregators can be convenient, they require you to share your account access information with a third-party, which can pose a security risk. Ensure the aggregators you’re using are associated with a trusted source.

Prevent remote access

• Never allow third parties remote access to your devices for “technical support” or “clean up”—these are common tactics used to compromise your security.

Be aware of your surroundings

• Use private network connections, especially when accessing your account in public or unsecured areas.

• Always log out and close your browser or app after use.

• Don’t leave devices unattended, and enable PIN codes, fingerprint, or face ID for added security.

We’re Here for You

Ameriprise is committed to giving you the tools and support you need to protect your information and enjoy true peace of mind. For more tips and resources, visit our Privacy, Security & Fraud Center.

We will consider transactions to be authorized, and not eligible for the guarantee, if they are initiated by any person with authority over the account, including persons with whom you have shared your credentials, you have authorized to manage the account, or that have the authority to act under a power of attorney from you, your employer, your plan trustee, or third-party plan administrator, including their employees, representatives or agents that have access to the account. We are not responsible for any of those parties’ failure to safeguard your accounts.