Push notifications are messages sent directly to a user’s device through an application. To use, clients need to have the Ameriprise Financial app installed on an Apple or Android device (phone or tablet). Push notifications can also be sent to clients with the app for certain Working with My Advisor or Account Management alerts.

After 2-Step Verification is turned on, a push notification will be sent to the enrolled device when you log in to access your account in the secure site on ameriprise.com. Accepting the push notification is required to verify your identity. 

• More secure – Push notifications are sent in real time directly through the app set up on your device. If there is a fraudulent or suspicious access request, the request can be denied, and you can take action immediately to help protect your accounts.
• Easy – Approve push notifications with the tap of a finger to immediately gain access.
• Convenient – Free to use and doesn’t require any additional hardware to manage.

There are a few requirements for receiving verification notifications on your device:

• A device (tablet or phone) with mobile data or Wi-Fi.
• The latest version of the Ameriprise Financial app downloaded to your device.
• A successful login to the Ameriprise Financial app on your device.

Before turning on 2-Step Verification, download the latest version of the Ameriprise Financial app or install the latest app updates to your mobile device or tablet. 

1. Log in to the secure site on ameriprise.com and go to 2-Step Verification in Profile Security Settings. 
2. Choose Ameriprise Financial app push notification.
3. Select the preferred device that will be used for 2-Step Verification. 
4. In the app, a notification will appear. Confirm notification on device to enroll in 2-Step Verification.

Once the device is confirmed, 2-Step Verification will be turned on. A push notification will be sent to the device to verify your identity and confirm account access to the secure site on ameriprise.com. Accepting the push notification is required to verify your identity. 

Once 2-Step Verification is turned on, a push notification will be sent to the enrolled device when you log in to access your account in the secure site on ameriprise.com. Accepting the push notification is required to verify your identity. 

Push notifications can also be sent to clients with the app for certain Working with My Advisor or Account Management alerts.

Login notifications can be found in your device Notification Center (Apple) or the drop-down notification bar (Android). Notifications are active for 5 minutes. If the notification is not accepted within that time, a new notification request will be needed to log in.

If the device used for 2-Step Verification is lost or stolen, an account number or Client ID can be used for account access. Customer Service can also help with account access or permanently block a device from receiving notifications.

To enroll a new device in 2-Step Verification:

1. In Profile Security Settings, select Turn Off 2-Step Verification.
2. Select a preferred method and follow the detailed instructions.

2-Step Verification enrollment and preferences can be managed in Profile Security Settings. In addition to turning 2-Step Verification on or off, you can choose another method:

1. Ameriprise Financial app. A verification code will be sent to your enrolled mobile device through the Ameriprise Financial app. Learn more about this method.
2. Third-party authenticator app. A verification code will be generated through a third-party authenticator app on your mobile device. Cell service is not required. Learn more about this method.
3. Text message or phone call. A 6-digit verification code will be sent to your enrolled phone number by text message or automated voice call. Learn more about this method.