Profile
2-Step Verification using a text message or voice call
2-Step Verification offers a second layer of protection and helps prevent someone from accessing your account using a stolen or compromised password.
Add account security and verify your identity with a code sent by Ameriprise Financial via text or call when you log in to the secure site on ameriprise.com. Enroll phone number now.
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Frequently asked questions
What are one-time codes sent via text or voice call?
One-time codes contain a unique string of 6 numbers and expire after a short period of time. When 2-Step Verification is turned on, Ameriprise Financial will call or text a one-time code to a number you choose anytime account access is requested.
What are the benefits of using one-time codes sent via text message or voice call for 2-Step Verification?
- Reduces risk – One-time codes are sent to a device you choose via text or call, preventing some forms of identity theft.
- Accessible – One-time codes sent by automated call are especially helpful for users with sight issues.
How do I turn on 2-Step Verification using a one-time code sent via text or voice call?
- Log in to the secure site on ameriprise.com and go to 2-Step Verification in your Profile Security Settings.
- Choose send a code via text or voice call.
- Select the phone number you would like the code to be sent to.
- Select the code delivery method, text message or automated voice call.
- A one-time activation code will be sent to the phone number selected per the delivery preference, text or call.
Once 2-Step Verification is turned on, a one-time verification code will be sent via text or voice call every time account access is requested. The code will be required to verify your identity and confirm account access to the secure site on ameriprise.com.
How do I log in with 2-Step Verification using a one-time code sent via text or voice call?
Once 2-Step Verification is turned on, a one-time verification code will be sent via text or voice call every time account access is requested. The code will be required to verify your identity and confirm account access to the secure site on ameriprise.com.
What do I do if my device is lost or stolen?
If the device used for 2-Step Verification is lost or stolen, an account number or Client ID can be used for account access. Customer Service can also help with account access or permanently block a device from receiving notifications.
How do I enroll a new device in 2-Step Verification?
To enroll a new device in 2-Step Verification:
- In Profile Security Settings, select Turn Off 2-Step Verification.
- Select a preferred method and follow the detailed instructions.
How do I turn off 2-Step Verification?
2-Step Verification enrollment and preferences can be managed in Profile Security Settings. In addition to turning 2-Step Verification on or off, you can choose another method:
- Ameriprise Financial app. A verification code will be sent to your enrolled mobile device through the Ameriprise Financial app. Learn more about this method.
- Third-party authenticator app. A verification code will be generated through a third-party authenticator app on your mobile device. Cell service is not required. Learn more about this method.
- Text message or phone call. A 6-digit verification code will be sent to your enrolled phone number by text message or automated voice call. Learn more about this method.