2-Step Verification

2-Step Verification requires that two authentication steps are taken to verify that the person requesting access to something is who they say they are.

Authentication steps are broken into three category factors:

1. Something you know: information stored in your memory, like your password.
2. Something you have: information that you have access to, like a one-time code or mobile app push notification.
3. Something you are: information that is in you, biometrics like your fingerprint or facial recognition.

2-Step Verification can be turned on in Profile Security Settings after logging in to your account. Select your preferred method from the options below and follow the instructions when prompted.

1. Ameriprise Financial app: A push notification will be sent to your enrolled mobile device through the Ameriprise Financial app.
2. Third-party authenticator app: A verification code will be generated through a third-party authenticator app on your mobile device. Cell service is not required.
3. Text message or phone call: A 6-digit verification code will be sent to your enrolled phone number by text message or automated voice call.

2-Step Verification enrollment and preferences can be managed in Profile Security Settings after logging in to your account. 

If the device used for 2-Step Verification is lost or stolen, an account number or Client ID can be used for account access. Customer Service can also help with account access or permanently block a device from receiving notifications.

To enroll a new device in 2-Step Verification:

1. Log in to the secure site on ameriprise.com.
2. In Profile Security Settings, select Turn Off 2-Step Verification.
3. Select a preferred method and follow the detailed instructions.

2-Step Verification enrollment and preferences can be managed in Profile Security Settings after logging in to your account. In addition to turning 2-Step Verification on or off, you can choose another method:

1. Ameriprise Financial app. Send a push notification to your enrolled mobile device through the Ameriprise Financial app.
2. Third-party authenticator app. Generate a code through a third-party authenticator app on your mobile device. Cell service is not required.
3. Text message or phone call. Send a code to your enrolled phone number by text message or automated voice call.

1. More secure – Push notifications are sent in real time directly through the app set up on your device. If there is a fraudulent or suspicious access request, the request can be denied, and you can take action immediately to help protect your accounts.
2. Easy – Approve push notifications with the tap of a finger to immediately gain access.
3. Convenient – Free to use and doesn’t require any additional hardware to manage.

There are a few requirements for receiving verification notifications on your device:

• A device (tablet or phone) with mobile data or Wi-Fi.
• The latest version of the Ameriprise Financial app downloaded to your device.
• A successful login to the Ameriprise Financial app on your device.
• Confirm your device is set up to receive push notifications:
  1. Within the Ameriprise app, navigate to the More menu and go to Settings.
  2. From Settings, select Troubleshoot. Follow the Troubleshooting Push Notifications guide to confirm your device is set up to receive push notifications.
  3. If you are still experiencing problems, please contact Customer Service at 800.862.7919.

Before turning on 2-Step Verification, download the latest version of the Ameriprise Financial app or install the latest app updates to your mobile device or tablet. 

1. Log in to the secure site on ameriprise.com and go to 2-Step Verification in Profile Security Settings. 
2. Choose Ameriprise Financial app push notification.
3. Select the preferred device that will be used for 2-Step Verification. 
4. In the app, a notification will appear. Confirm notification on device to enroll in 2-Step Verification.

Once the device is confirmed, 2-Step Verification will be turned on. A push notification will be sent to the device to verify your identity and confirm account access to the secure site on ameriprise.com. Accepting the push notification is required to verify your identity. 

Once 2-Step Verification is turned on, a push notification will be sent to the enrolled device when you log in to access your account in the secure site on ameriprise.com. Accepting the push notification is required to verify your identity.

Push notifications can also be sent to clients with the app for certain Working with My Advisor or Account Management alerts.

2-Step Verification push notifications can be found in your device Notification Center (Apple) or the drop-down notification bar (Android). Notifications are active for 5 minutes. If the notification is not accepted within that time, a new notification request will be needed to log in.

• More secure – Authenticator app codes are generated based on the current time and a shared secret key, making them unique and available for one-time use only.
• Readily available – Codes can be generated without internet connection or mobile service.
• Convenient – Typically free and you can choose an authenticator app based on your personal security preference.

There are many authenticator apps to choose from. Here are a few examples:

• Twilio Authy
• Duo Mobile
• Google Authenticator
• Microsoft Authenticator

Before turning on 2-Step Verification, download a third-party authenticator app to your device or install the latest app updates to your mobile device or tablet.

1. Log in to the secure site on ameriprise.com and go to 2-Step Verification in your Profile Security Settings.
2. Choose Generate a code with a third-party authenticator app.
3. Open your third-party authenticator app and add an account (instructions will vary by app).
4. Using your device, scan the Ameriprise QR code or enter the secret key to register your account on the third-party authenticator app.

Once connected, a third-party authenticator code will be generated on your mobile device when you log in to access your account in the secure site on ameriprise.com. This code is required and must be entered to verify your identity and confirm account access.

Once 2-Step Verification is turned on, use the enrolled third-party authenticator app to generate a code on your device when you log in to access your account in the secure site on ameriprise.com. Entering a generated code is required to verify your identity.

Convenient - One time codes are sent via text or call to a phone number you choose.

Accessible - One time codes sent by automated call are especially helpful for users with sight issues.

1. Log in to the secure site on ameriprise.com and go to 2-Step Verification in your Profile Security Settings.
2. Choose send a code via text or voice call.
3. Select the phone number you would like the code to be sent to.
4. Select the code delivery method, text message or automated voice call.
5. A one-time activation code will be sent to the phone number selected per the delivery preference, text or call.

Once 2-Step Verification is turned on, a one-time verification code will be sent via text or voice call every time account access is requested. The code will be required to verify your identity and confirm account access to the secure site on ameriprise.com.

Once 2-Step Verification is turned on, a one-time verification code will be sent via text or voice call every time account access is requested. The code will be required to verify your identity and confirm account access to the secure site on ameriprise.com.